{"html":"
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★★★★★<\/span><\/div>\n\n
The reception is the worse not very helpful and rushing through making appointments wrong and not long enough for the actual service the Denist wants to provide\nThe female Denists and assistants are lovely and very good\nI had one horrible male Denist but he is gone now\nOverall good<\/blockquote>\n\n \n
\n Reply from the clinic<\/strong>\n Dear Genevieve,\nWe thank you for your feedback and apologise for your experience at our dental centre. Please note that we have raised this with the manager who will action accordingly. We hope the dental centre can still be of service to y...\n <\/div>\n \n
\n Genevieve Whalesong<\/strong>\n 3.0<\/span> out of 5\n via Google<\/span>\n <\/figcaption>\n<\/figure>\n
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★★★★★<\/span><\/div>\n\n
I need root canal therapy but HCF has only ONE endodontics in George st as of JAN2022, waiting list is for 2-4months....and the receptionist on phone hang up on me before I finish all the questions......<\/blockquote>\n\n \n
\n Reply from the clinic<\/strong>\n Dear Chi, we thank you for your feedback and are sorry to hear that the service you received was not up to our usual standards. We have forwarded your feedback to the team who will action accordingly.\nCommencing in early February, we will h...\n <\/div>\n \n
\n Chi H<\/strong>\n 1.0<\/span> out of 5\n via Google<\/span>\n <\/figcaption>\n<\/figure>\n
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★★★★★<\/span><\/div>\n\n
Very rude customer service<\/blockquote>\n\n \n
\n Reply from the clinic<\/strong>\n Dear Ron, we thank you for your feedback and are sorry to hear of your experience. This has been raised with the team and will be addressed accordingly. Should you wish to discuss further, you can contact us via dfeedback@hcf.com.au or call...\n <\/div>\n \n
\n Ron<\/strong>\n 1.0<\/span> out of 5\n via Google<\/span>\n <\/figcaption>\n<\/figure>\n
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★★★★★<\/span><\/div>\n\n
After 4 messages left, 1 email and on hold for 25mins , I STILL cannot get to speak to anyone.\nIf you are so short staffed, do I get a discount on my membership for no access to my membership?\nBig fat no!<\/blockquote>\n\n \n
\n Reply from the clinic<\/strong>\n Hi Todd, we thank you for your feedback. Due to the extensive lockdown period, we are experiencing an unprecedented demand for our services. Our frontline staff are working very hard under quite challenging circumstances. We are working to...\n <\/div>\n \n
\n Todd Cummins<\/strong>\n 1.0<\/span> out of 5\n via Google<\/span>\n <\/figcaption>\n<\/figure>\n
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★★★★★<\/span><\/div>\n\n
This review is purely for the abysmal \u201cservice\u201d I received from the receptionist, and is not a reflection on the dentists or hygienists themselves. I\u2019ve been visiting This dental Clinic for 5 years and they have always been wonderful and professional. After waiting a considerable amount of time in the queue, I asked th...<\/blockquote>\n\n \n
\n Reply from the clinic<\/strong>\n We are extremely concerned to hear about your experience and sincerely apologise for this unfortunate event. Due to the extensive lockdown period, we are experiencing an unprecedented demand for our services. Our frontline staff are working...\n <\/div>\n \n
\n Cait H<\/strong>\n 1.0<\/span> out of 5\n via Google<\/span>\n <\/figcaption>\n<\/figure>\n
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★★★★★<\/span><\/div>\n\n
Poor service. A paying member shouldn't need to be on hold for 1hr+ to book an appointment.<\/blockquote>\n\n \n
\n Reply from the clinic<\/strong>\n We are sorry to hear about your experience and sincerely apologise for the inconvenience. Due to the extensive lockdown period, we are experiencing an unprecedented demand for our services. Our frontline staff are working very hard under qu...\n <\/div>\n \n
\n Dennis Dinuto<\/strong>\n 1.0<\/span> out of 5\n via Google<\/span>\n <\/figcaption>\n<\/figure>\n","has_more":true,"total":100}